We have a strict rule against any kind of party being held at this property. The only guests permitted in the property are those listed in the booking. Please have consideration for the neighbours at all times and so excessive noise or foul language at any time of the day will not be tolerated. If we find there has been any kind of party or gathering in the property and/or our terms and conditions have been contravened, our licence does require us to evict at that point, regardless of the time of day, or night. There will be no refund of the booking fee.
We are bound by the Short Stay Rental Accommodation Local Law and as such please note the following:
CANCELLATIONS
All deposits and payments are not refundable. We are not required to provide a refund if you change your mind about the services you asked for.
Ocean Blue Coastal Retreats strongly recommends that you obtain travel insurance and will not be held responsible for costs, loss of deposits and payments made or other fees incurred due to cancellations resulting from but not limited to acts of terrorism, act of God, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule or from any occurrences or conditions beyond its control.
Where a guest elects to cancel their booking, any monies paid will be forfeited in lieu of the property being re-let for the same period for a similar amount. If the arrival date is greater than 90 days, the guest may elect, subject to availability, to move the booking to a later date (within the following 2 months of the original arrival date). We advise guests to consider taking out travel insurance to cover cancellations.
We will make every effort to re-let the property for the same amount within the given time frame and if successful, will refund to the booking party all monies paid less an administration fee of $110 which covers the booking administration fee and any credit card charges. If the booking was made via an agent online direct booking, the service fee charged to us will be charged to the guest by the Agent in addition to the $110 cancellation fee.NATURAL DISASTERS AND WARNINGS
In the event of a natural disaster interrupting your ability to remain safely at your accommodation or arrive at your destination, Ocean Blue Coastal Retreats will issue full refunds minus the non-refundable booking fee. Refunds will not be issued if your property resides in an area deemed safe and if your travelling path is unrestricted.
In the event of a declared 'CODE RED' day impeding travel to the area, Ocean Blue Coastal Retreats agrees to refund payment made for the day that travel is not recommended. It is anticipated that if the following day offers downgraded warnings or restrictions, the booking will continue as normal. Alternatively, if guest's do not wish to travel the following day on their own account, Ocean Blue Coastal Retreats agrees to offer a transfer of dates for the same length stay at a later date.
In the event of a declared 'CODE RED' day, while guests are in attendance, Ocean Blue Coastal Retreats agrees to offer a refund of the remaining stay if a guest feels they do not wish to stay in the region.
Ocean Blue Coastal Retreats takes no responsibility for the safety & wellbeing of guests while in residence at the time of any natural disasters or events. Ocean Blue Coastal Retreats will, however, endeavour to provide as much communication and local information to guests as possible. It is 100% the guest's responsibility to make all decisions & choices regarding their safety and plans.
Ocean Blue Coastal Retreats will not offer any refunds or transfers for any other inconvenient weather - such as rain, lack of snow, heat without fire warnings, wind etc.
WIFI GENERAL USAGE
Free data is available for reasonable usage.
Please note - should the wifi not be available due to technical or service issues NO COMPENSATION will be given.
LOGS AND KINDLING
Where properties have log fires, a fire starter pack can be purchased for an additional fee, which includes logs, kindling, paper and fire starters. Logs can also be purchased from the local service station if required.
DEPARTURE
The property should be left in a similar state to its condition on arrival. In particular;
• dishes need to be washed, properly dried and stacked away or dishwasher emptied, BBQ Clean
• all rubbish removed from the property and placed into appropriate garbage bins provided. It may be a requirement to take rubbish bins out for collection if you are staying in the property on a collection day, check the collection day in the property compendium, failure to do so will incur $100 per bin fee which will be deducted from your bond.
• If any or all of these items are not attended to a minimum $75.00 or the additional cleaning time required to bring the property up to standard will be deducted from your credit card or be otherwise recoverable from you.
COMMUNICATION
A mobile phone number must be provided and be contactable when occupying the residence 24/7 for security purposes.
NO SCHOOLIES BOOKINGS PERMITTED or bookings for groups under 28 years of age.
NUMBER OF GUESTS
Should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Bookings will be made for the maximum number of guests you require to stay at the property at any time regardless of the number of days your additional guests choose to reside with you. We will not breakdown the cost of the bookings based on individual days for individual guests. NO DAY GUESTS ARE PERMITTED.
ERECTING EQUIPMENT
Guests are at no time permitted to erect swimming pools, inflatable play equipment, shade tents, camping equipment, park caravans or such like on the property which will constitute grounds for re-entry, eviction and forfeiture of security bond.
NOISE, PARTIES, BEHAVIOUR
Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly, this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.
The accommodation is for registered guests only. Parties are not permitted under any circumstances and there is to be no noise audible between 10:30 pm to 7:30 am and no excessive noise at any other time. Evidence of parties/use as party venue the bond will be forfeited in full.
A $100 deduction will be charged with each security or caretaker callout. If after one warning for noise and behaviour property manager or its representatives has reasonable grounds to believe that the property is being damaged, at-risk or guests and visitors are in breach of the Terms and Conditions, the property manager has the right to inspect the property, vacate the property of guests and visitors and retain the security deposit.
DAMAGES, BREAKAGES, LOSS
Damages, breakages or loss to or from the property are the tenants' responsibility during their stay. Tenants shall be liable for all costs and expenses incurred as a result of such damage, breakages or loss. Without prejudice to any other remedies available, Owner shall be entitled to have recourse to the security bond to cover such costs and expenses and/or debit any credit card used to make the principal payment. In addition, a $50 - $150 maintenance will be charged for Ocean Blue Coastal Retreats.
KEYS - loss of keys/remote controls are charged at $110.
FURNITURE must note be moved from its original position to avoid damage.
LOSS – the owners take no responsibility for your or your guests’ or invitees’ personal property during your stay or items left at properties on departure. It is recommended that all guests and visitors purchase travel insurance to protect against loss of belongings, cancellations, injury and death.
PROPERTY DESCRIPTIONS
Property managers will endeavour to describe the property and its position to the best of their ability and in good faith. We do not take any responsibility for incorrect descriptions or omissions and will not be held liable should the property not match your expectations.
PARKING
Two cars only are allowed per property and parking is permitted only in allocated parking bays. Please do not park on the nature strips.
HOUSEHOLD INSTRUCTIONS
An online compendium is supplied for each property, detailing how all the appliances work etc. If you require a member of staff to assist with any problem during your stay a $100 attendance fee may be incurred if the problem is not a fault in appliances or utilities etc.
GARDENS, POOL AND MAINTENANCE
Our gardening and maintenance staff may require access to the gardens and property during your stay, we ensure these visits are kept to a minimum but are sometimes unavoidable to ensure the high maintenance of the property. Should maintenance need to enter the property we will endeavour to give you as much notice as possible.
SMOKING
Ocean Blue Coastal Retreats is strictly NO SMOKING indoors. Guests found smoking will be asked to leave and all additional cleaning and deodorizing costs will be charged. Any damage caused by smoking will also result in extra charges.
POOLS AND SPAS
Settings for any pool or spa are automated and set by our pool and spa technician before all guest arrivals. Settings including temperature are preset at a safe and comfortable level and designed to maximum sanitisation. Any temperature changes made by the guest can lead to ineffective sanitisation levels and pose a health risk. Any guest who tampers with the pool or spa settings will lose their bond. Recommended length of usage for a spa is 30 minutes and all guests using pools and spas do so at their own risk. Shower and wash thoroughly with soap before entering the spa
If you have any type of infection please consider the health of others by not using the spa.
As stated above in "Noise, Parties, Behaviour" we ask you not to use the pool after 10:30 pm and before 8 am as a courtesy to neighbours.
Should the pool be unusable for up to 24 hours due to routine maintenance, no compensation will be given. We endeavour to ensure that maintenance disruptions are kept to a minimum.
Never allow the water level to drop below the filter box, this could cause irreparable damage (damage caused will be deducted from your security bond – heater replacement is up to $4000.00)
Never put any bubble bath, detergent, oils or dyes in pools or spas as they stain the surface and clog the filters. The pool will be tested after you leave and any maintenance required will be deducted from your bond (average cost to drain and clean is $1000.00).
Food or drink is NOT permitted in the pool. Glass is strictly prohibited as broken glass in the pool will require the pool to be drained and cleaned – $1000.00 fee)
Never allow pets into the pool and keep pets away from the pool area. Pets in a pool are equivalent to a large number of people (30 – 40) being in a pool. It will immediately affect the chlorine levels and make the pool unsafe to swim in. The water will become cloudy and pool maintenance and cleaning supplies will be necessary to rebalance the level. The pool may then not be available to you or following guests during a period of time. Compensation to following guests is costly and all expenses will be deducted from your bond.
CHILDREN MUST BE SUPERVISED AT ALL TIMES WHEN IN THE SPA AND POOL
Many bathers are not designed for use in pools and spas and can easily be damaged by the use of sunscreen, heat, rough surfaces (including timber decking, pavers and some pool tiles) and the chemicals used to maintain water sanitisation. While our pools and spas are maintained to correct chemical levels by our pool and spa technician, we cannot control the other factors and so we suggest that you don't wear new or expensive bathers in our pools and spas to minimise the risk of damage to your bathers. Should you decide to wear new or expensive bathers anyway, that is entirely up to you, but we will not be liable for replacement or reimbursement of the cost of your bathers due to damage obtained whilst using our pools and/or spas.
CANCELLATION BY THE PROPERTY PROVIDER
In the event that the property is withdrawn by the property owner, Ocean Blue Coastal Retreats will endeavour to locate a property of equivalent specifications. However, should the alternative property be unavailable or unsuitable, the guest will receive a full refund.
PROBLEMS AND COMPLAINTS
In the event of a problem or complaint, you must inform Ocean Blue Coastal Retreats immediately so management has the opportunity to rectify the situation as quickly and efficiently as possible within reasonable time. Failure to follow this procedure may hinder the ability to rectify the problem or complaint and will extinguish any claim for compensation.
By agreeing to these terms and conditions you acknowledge that if we are able to solve a problem within 24 hours then you are not due a refund.
